篇一：空乘面试英语口语
空姐面试英语口语
CONVERSATIONS 会话
（A=Applicant I=Interviewer）
Dialogue 1
I: What made you decide on this type of occupation?
A: Oh, to tell you the truth, I love the sky. When I was a child, I imagined flying into the blue sky some day. Now, I think the day has come. My dream will come true. And I like travelling
very much and I enjoy working with people.
I: Can you make yourself understood in English without too much difficulty?
A: Yes, I think I am quite fluent in English. I got the certificate of the Secondary English Training last month.
I: Do you know what the responsibilities are for a stewardess? A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight. And good service is also important.
I: Are you in good health?
A: I just had a complete physical examination and I am in top condition.
I: Have you had any nursing experience?
A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.
I: How tall are you? What about your eyesight?
A: My height is one meter and sixty-eight centimeters. I抳e never had any vision problems.
I: What would you say are your strengths and weaknesses? A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality. But
sometimes, I find it is hard to tell others when I don抰 like what they are doing.
I: If a passenger can抰 understand what you say, what should you do?
A: I抣l try to speak in another language or I抣l try my best to use gestures and draw pictures.
I: 什么原因使你决定投身这个行业呢？
A: 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。
I: 别人容易明白你说的英语吗？
A: 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。 I: 你认为对空姐来说，主要的职责是什么？
A: 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服务也是很重要。
I: 你现在身体很好吧？
A: 我刚做了一次全面的体检，身体状况很好。
I: 你有护理经验吗？
A: 有，我有两年的护理经验，现在我就在一家医院当护士。
I: 你多高？你的视力如何？
A: 我身高168cm，视力没问题。
I: 你认为你的优点和缺点是什么？
A: 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。
I: 如果有乘客听不懂你说的话，你该怎么办？
A: 我会试着说另一种语言或者打手势、画图。
Dialogue 2
I: Tell me about yourself and your past experience.
A: For the past 3 years, I have been working in China East Airlines Corporation Limited. I抦 very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.
I: Why are you interested in this occupation?
A: It抯 always been my dream to be a stewardess. And I like travelling to different places.
I: What do you think is the chief charcteristic for a stewardess? A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.
I: Do you get angry easily?
A: No, I know how to control my temper.
I: If a passenger had a accident, what would you do?
A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.
I: If you are hired, when can you start work?
A: I can begin to work right away because I am out of work now.
I: What are your salary expectations?
A: I really need more information about the job before we start to discuss salary. I抎 like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.
I: 说说你自己和你过去的经历。
A: 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。 I: 你为什么对这个职业感兴趣？
A: 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。 I: 对空姐来说，你认为主要应该具备的品质是什么？
A: 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。 I: 你容易生气吗？
A: 不，我知道怎样控制自己的脾气。
I: 如果有乘客发生意外，你会怎么办？
A: 我会为他/她做基本的急救，同时让同伴寻求救助。
I: 如果你被录用，什么时候你能开始工作？
A: 因为我目前没有工作，所以随时都可以。
I: 你希望拿多少薪水？
A: 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。
imagine 想象 secondary 中级的
flight attendant 空姐 eyesight 视力
vision 视力 gesture 手势
tolerant 宽容的 basic first aid 基本的急救护理
temper 脾气 assistance 援助，协助
作为空中小姐，懂得一些急救措施是非常必要的，所以即使你没有做过空中小姐，但如果做过护士，有护理经验（nursing experience），你尽可以把它当作自己的优势表现出来。
1) What made you decide on this type of occupation?
position
vocation
job
什么原因使你决定从事这类工作？
2）Do you know what are the responsibilities of the stewardess? tasks
assignments
obligations
你知道作为空中小姐的职责是什么吗？
篇二：空中乘务员播音服务英语一览
空中乘务员播音服务英语一览
一.欢迎词:
Good morning (Afternoon, Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aboard.Would you please put your seat in the upright position,
fasten your seat belts and lock your table in place.
We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.
Please use your "call button" if you require assistance-our crew
will attend to your needs.
We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines
Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.
(With an intermediate stop in___).
Your flight is under the command of Captain___.
I am the chief purser___,in addition,
we have___cabin attendants,___from Thailand,
who will be available through the flight to serve you.
Please let us know if you need assistance.
Thank you.
各位贵宾:
欢迎您搭乘___航空，第___号班机(经过___)前往___。
今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、
___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。
二.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.
DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments. We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.
They are identified by the exit signs.
Life jackets are under your seats.In case of emergency,
put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.
Fasten the straps and pull tight. The jacket will be automatically
inflated by pulling the two red tabs at the bottom.
There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks are
in panel over your head. If there is any change in the pressure,
the masks will fall automatically.The masks are as shown.
When the masks fall,pull one of them to your face.
Cover your nose and mouth then breath normally.
Place the strap over your head to keep the mask in place.
If you have an infant,put your mask on first,then put the infant's mask on.
Each seat is provided wiht seat belts. Please keep them fasted
whenever seated. Just pull the buckle to unfasten them.
Please refer to the emergency instruction card in seat pocket
for more imformation. Thank you.
三.飞机即将起飞前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that your
seat belts are fastened. Thank you.
四.预期通过乱流区
Ladies and gentlemen :
We will be passing through turbulent air.For your safety,
please remain seated and fasten your seat belts.
Thank you.
遇乱流时:
We will be passing through turbulence.For your own safety,
please remain seated and fasten your seat belt.
Thank you.
我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上，将安全带系好。谢谢。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____ (Interational) Airport,
would you please put you seat in the upright position ,
fasten your seat belts and lock yourtable in place.
Thank you.
六.降落后
Ladies and gentlemen :
We have landed at ____(Interational) Airport.
The present outside temperature
is ____degrees Centigrade,and the local time is______.
Please remain seated until the airplane has come to a complete stop anddon't forget your personal belongings.
All crew members thank you for choosing XX Airlines.
We hope to see youin the near future.
Thank you and good-bye
各位贵宾午安：
我们即将开始下降，预计下午___:___降落在XX机场，请系好您的安全带，
本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快!Good afternoon, Ladies and Gentleme:
We expect to land at ___:___ PM. Please fasten your seat belt.
I would like to thank you for flying with XX airlines,
I do hope you have enjoyed your flight.
各位贵宾：
我们现在已经降落在XX国际机场了，在安全带的指示灯没有熄灭、 班机没有停妥前，请您不要离开座位。下机时请不要忘了随身携带的行李，
打开座位上方的行李柜时请您特别留意以免行李滑落下来。
非常感谢您搭乘XX航空公司的班机，并希望很快能再次为您服务。 Ladies and Gentleme:
We have landed at XX Airport, please remain seated until the
"FASTEN SEAT BELT" sign is turned off
and the aircraft has come to a complete stop.
Please don't forget to take along your personal belongings.
When opening the overhead bins;
please take care to ensure the contents do not fall out.
Once again, we would like to thank you
for flying with XX Airlines and hope to serving you again soon.
空乘培训英语口语问答考试题
考官: Your number and name, please.
考生: My number is sixteen and my name is Caihong Lan.
考官: Please sit down, Miss Lan.
考生: Many thanks.
考官: First of all, I’d like to know why you have interest in this kind of occupation. 考生：
I wish to become a stewardess because I’ve always enjoyed meeting new people, and working with others. Of course, the chance to travel is also an important factor. Traveling to different places and being in new situations seems like an exciting challenge. 考官: What’s the most important thing of being an air hostess?
考生：
The most important task of being an air hostess is helping passengers relax during their flight. Flying is a stressful thing and if an air hostess can ease that tension, it will make a favorable impression for the airline.
考官: What’s the special feature (characteristic) for a flight attendant?
考生：
To be a good F.A. we need to be courteous, helpful and efficient. If we have these characteristics, the passengers will feel welcomed and relaxed during the flight. 考官: Do you know what are the responsibilities of the aircrew?
考
生： The main responsibility of the flight crew is to ensure the safety of the passengers in case of an emergency. Other responsibilities are providing for the comfort of the passengers and serving meals.
考官: Do you think friendly service is very important of the airline staff?
考生：
Definitely. I would think this is one of the most important aspects when dealing with the public in any way.
考官：Do you get angry easily?
考生：
No, I know how to control my temper. I only get angry if I see someone hurting somebody else.
考官: If you had a passenger, who fools around with you ,what would you do? 考生：
Firmly and politely tell him to keep his hands to himself. If he does not listen, I’ll tell the purser to speak with him.
考官: If someone insulted your country and people, what would you do?
考生：
I would tell this immature person that I’m sorry if he feels that way, and that I won’t waste time getting into a discussion with him.
考官: How is your language ability?
考生： I believe my English is quite fluent. I can speak simple German as well.
考官: If you cannot communicate with your passengers, what will you do? 考
生： First I will see if another stewardess can speak his language. If not, I will continue to communicate by sign language or by drawing pictures.
考官: If one of your passengers had an accident, what would you do?考生：I would give him basic first aid and call for assistance.考
官: Have you considered the difficulties that this job will cause you ?
生： Yes, I realize that the hours away from my home are long, and that I must deal with all sorts of people. This can make a person feel lonely and homesick but I think I can overcome it.考官: Are you in good health?考生：
I just had a complete physical examination and I was declared in top condition.考官: How tall are you? What about your eye sight?
生： My height is one meter and sixty-eight centimeters. I’ve never had any vision problems and have never worn corrective lenses.
考官: Do you take care of your appearance?考生：
Yes, I feel taking care of myself with sufficient rest and a good diet are important. 考官: Do you know how to put on makeup?
考生：Yes, I took some beauty classes a few months ago.
考官: What part of your face is the most attractive? Why?
考生：
I think for me and anybody else a smile can be the most attractive feature, because it lights up my whole face.
考官: Why haven’t you thought of getting married?
考生：Because at this age I feel it is important to be independent and build a career. 考官: If you are selected to be an air hostess, when can you start the job?
考生：I could begin work right away as I have no other obligations now.
考
官: We’ll make our final decision by the end of this month. We’re gong to get in touch with you regardless of whether you are hired or not. Thank you for coming, Miss Lan.
考生：A thousand thanks for your having talked with me. Goodbye.
篇三：面试空姐的简短英文自我介绍及面试须知
Good morning，ladies and gentlemen，may i have your attention？
It is a great honor for me to have this opportunity standing here.I’m very happy to introduce myself to everybody.
My name is XXXXX.17 years old.I am in XXXXX No.1 high school.I come from Shi Jiazhuang,the capital of Hebei Province.I am a kind and honest girl.One of my strengths is my friendliness and open-minded attitude.Most of my friends love me very much.On the other hand,I am very tolerant of people and have been told that this is other one of my strengths. I feel I have a lot to offer as a team member.
I love the sky. When I was a child, I imagined flying into the blue sky someday.I like travelling very much and I enjoy working with people. Now, I think the day has come. My dream will come true.As Ford used to say :"Coming together is a beginning,keeping together is a
progress ,working together is a success." I believe I can make more contribution to our company.I believe I can be best friend with everybody.I believe I can fly.
that's all. Thank you for your listening!
空姐面试技巧
航空公司面试程序：
1 ．新加坡航空公司面视指南
①首先准备一份中英文简历。到考场后，工作人员会发给报考人员一篇广播词（英文），经过稍微准备后，接着 5 人一组，进入主考官 , 室每人各念一段手里的广播词。考官主要是观察你的声音是否好听，口齿是否清晰，英文程度如何。
②广播词念完后，考官会告诉你是否有下一次的面试，初试通过后，要交履历表和学校毕业证。
③复试：有两位主考官（新航主管）分别向每一位应试者问一些生活方面的问题或有关空姐工作的问题，甚至可能问一些容易使人生气的特殊问题，以此来观察应试者的反应，例如，说你的衣服看起来怪怪的，你的表现不够当一名空姐等令你比较反感的问题。这些问题主要考验心理承受能力和处理特殊情况的能力。
④复试结束后考官会通知你是否参加下一次面试。
⑤第三次面试：此次有 4 位考官考察一位应试者，以聊天的方式，问一些生活问题。面试通过者到更衣室换上新航的制服，在考场走一圈，转一圈，看看体形线条是否好看，姿态是否优美。面试结束后现场会当时通知结果。
⑥游泳测验：游泳距离为 50 米 ，任何泳姿都可以，在有条件的饭店举行。 ⑦茶会：分成 4 组，一组约 10 个人，酒会方式。餐桌上有茶点供全体参加面试的人员享用， 4 位主考官轮流提出问题，和大家聊天，目的在于了解你的团队精神，以及与其他人相处的能力，并要求应试者提出问题，时间大约 4 小时。结束后当时通知你是否被录取。
2 ．德国汉莎航空公司面试指南
①填写一份中英文履历表。
②考官每人发一份英广考卷，答完考卷后结束当天的面试，等候第二次的面试通知。
③第二次面试主要以英语会话为主，考官提一些生活上的问题，同时还会问一些有关航空服务的问题，如：
·如何对带小孩子的旅客进行服务，对带小孩子的旅客在服务时应注意的事项。 ·航班飞行途中，你发现有的旅客在厕所内吸烟，你将如何处置？
·夜航飞行时，有一名旅客的孩子一直哭闹不停，你将如何处置？
3 ．国内航空公司面试指南
①航空公司面试空乘服务人员的形象要求和其他报名条件：年龄一般为 18 － 23 岁，但也有的航空公司将年龄限制在 22 岁以下。
五官端正、仪表清秀、身材匀称。
女性身高 164 － 173cm ，男性身高 173 － 183 cm 。
口齿清楚，普通话标准。
身体裸露部位无明显疤痕。
无口臭、腑臭、皮肤病、走路无内外八字。
听力不低于 5 米 。
无精神病史及慢性病史。
学历要求一般，也有航空公司无此要求。
要求流利的英文或基本的会话能力，其他小语种优先。
准备两张二寸照片和一张四寸生活照片。
填写履历表并带上学历证书和其他证明材料。
②报考人员的着装要求：应着职业装，同时不要化浓妆，应着淡妆。男性最好穿长裤。
③应聘人员的站、坐姿要求：站姿应端正，两眼目视对方，应随时保持坐姿端正、站姿高雅，两眼永远凝视对方，坐时身体向前倾，面带微笑，保持与考官的距离。
④回答问问题声音应大一些，吐字清楚，语言简练，使对方能听清楚你所要表达的问题。
⑤问到的问题：履历表当中的问题，你的年龄、学校、学历、家庭住址。 介绍你的家庭，你的父母和家庭其他成员。
你为什么要做一名空姐？
你对空姐的工作有哪些了解？
你有哪些特长？
在家里是否帮助父母做家务？
在飞机上如果遇到不讲理的旅客你应如何处理？
你考虑过做空姐工作的辛苦吗？如果你被我公司录取，你将准备如何做一名合格的空中乘务员？
做一名优秀的空中乘务员应具备哪些品质？
你在学习期间好朋友多吗？
谈谈你对本公司的了解？公司都有哪些机型、航线？
你为什么要报考本公司？
如果有两个航空公司同时接收你，你会选择哪个公司？
⑥面试程序：
·到报名地点后，先交报名表，然后进行基本身体测量（身高、体重、视力）
·分组进行面试，一般 10 个人一组进入考场，每个报考人员进行简单的自我介绍（姓名、年龄），然后走出考场等候下一步的面试通知，没得到再次面试通知的人员被淘汰。
·第二次面试由考官单独面试。面试内容包括英文对话以及其他有关问题，内容比较详细。第二次面试通过后，在考场等候通知面试结果。
·有的航空公司可能还要安排第三次面试或者进行笔试的考试。
·体检，参加体检后等待体检结果。
·体检合格后一般还要进行公司有关领导参加的集体面试。面试中会对参加面试人员提出问题。大致内容和第二次基本相同，但是参加此次面试的人员会比较多，所以要求面试人员绝不能紧张，这是考验你的极好机会，是否成功可能就在此一举。
·空姐职业道德
热爱工作 服务理念和意识 吃苦精神 性格 业务 说话
·空姐专业化形象
空乘礼仪 语言谈吐 话题选择
·空姐形象
空姐仪表 面容要求 服饰
·空姐面试技巧
新加坡航空公司面试指南 德国汉莎航空公司面试指南
国内航空公司面试指南
形象要求 报名条件 姿态要求 面试问题 面试程序
·微笑是面试成功的关键
《空乘面试英语广播词》
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